Customer Support is available Monday – Friday 9am to 5pm (Brisbane Australia AEST). After hours support is limited and available for website emergencies only. Submit a Priority Request in our Customer Portal below and we will attend to it as soon as we can. Submit your request using the button below.
Schedule A Call
Book A Time With One Of Our Super-Star Customer Support Champions
Click on the person you would like to schedule a call with below. If you have an urgent escalation that needs special attention please book in with Aileen our team leader.
Aileen Racal
Need extra help? Book a call with our Customer and Technical Manager Aileen Racal
Jezza
Customer Champ Team Lead
Darissa
Customer Champ
Krysta
Customer Champ
Judah
Customer Champ
Hareza
Customer Champ
Jules
SEO Ninja Team Lead
Reycel
SEO Ninja
Mushel
Automation Consultants
Mike
Automation Consultants
This Month's Customer Service Requests Results
1
Client Satisfaction
1
Average Response Time
1
Current Customer Requests
Some Recent Love
We Love Getting Ratings Like This Every Day
We encourage all our clients to provide us with feedback on their requests (even if it’s poor). This way we can always be improving our service to you.
Frequently Asked Questions
You Have Questions? We Got Answers!
Take a look at the common questions we get asked below. Or hit us up on Live Chat so we can help you get the answers you are looking for.
Find the answers to our most Frequently Asked Customer Support Questions here in our Dance Sites Training Centre
including:
Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit lightningsites.com/refresh to learn more.
Lightning Sites is a subscription based service with three different levels of support available. Review subscription options and inclusions to decide what level is best for you at Dance Sites Subscription pricing Upgrade or downgrade your subscription at https://www.dancesites.co/subscription-change-request/
*Please note Concierge Subscription requires a minimum term of 6 months.
When your website goes live, basic SEO has been performed on your site. This includes mobile and load speed optimization, setting up your meta tags, and ensuring it is discoverable by Google and other search engines. But there are many more actions that can be taken to ensure your traffic continues to grow. You can find helpful links regarding Search Engine Optimisation here in our Dance Sites Training Centre Search Engine Optimisation
Consider upgrading to our Concierge Package subscription to further optimize your website and keep your traffic growing. Watch this short video to learn more about what activities we include in this SEO activities we do under Concierge. To learn more about SEO growth tactics, review Kody’s webinar “The Beginners Guide to SEO”.
We hold regular webinar tutorials on how to make simple edits to your website. Register to join us or access past recordings by visiting our lightningsites.com/events
Check out all our training docs in our Dance Sites Help Centre.
To update your credit card details or direct debit visit www.dancesites.co/update-card
We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.
Lightning Sites can assist you with graphic and logo design, google suite, copywriting services, email marketing and sales automation (Studio Success) and more. Check out all of our services by viewing our ‘Other services’ here. Book a call with JP below to discuss our other services.
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