Welcome to Customer Support

How can we help you today?

Customer Support is available Monday – Friday 9am to 5pm (Brisbane Australia AEST). After hours support is limited and available for website emergencies only. Submit a Priority Request in our Customer Portal below and we will attend to it as soon as we can. Submit your request using the button below.

How do I submit a customer support request?

We have lots of ways our customers can get help or lodge a request, including by phone, Live Chat, or by submitting a request online. For your convenience, you can submit your request by emailing us at help@dancesites.co

Can I speak to someone on the phone?

Sure can! Call us +61 (07) 5613 1039 Monday to Friday 9am to 7pm Brisbane time (convert to my timezone)

Can I book a Zoom call?

Maybe you have multiple questions and need some facetime with one of our team. Book a call with one of our friendly Customer Care Champions here or to connect with a particular team member directly, or scroll down to meet the full Customer Champs  and book a call.

Can I chat with someone right now?

Yes! Our Live Chat operates Monday to Friday from 9 am to 7 pm Brisbane, Australia time (Convert to my time zone)
Look for the Live Chat icon to the right of this page to start chatting now.  You can also access  Live Chat from Dance Sites homepage.

Schedule a Call

Aileen Racal

Need extra help? Book a call with our Customer and Technical Manager Aileen Racal


Customer Champ Team Lead


Customer Champ


Customer Champ


Customer Champ


SEO Ninja Team Lead


SEO Ninja


Automation Consultants


Automation Consultants

This Month's Customer Requests Stats

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Current Customer Requests

You have questions? We have answers!

Find the answers to our most Frequently Asked Customer Support Questions here in our Training Centre

Dance Sites is a subscription based service with three different levels of support available. Review subscription options and inclusions to decide what level is best for you at dancesites.co/pricing. Upgrade or downgrade your subscription at Subscription Change Request Page

*Please note Concierge Subscription requires a minimum term of 6 months.

We hold regular webinar tutorials on how to make simple edits to your website. Register to join us or access past recordings by visiting our Events Page

When your website goes live, basic SEO has been performed on your site. This includes mobile and load speed optimization, setting up your meta tags, and ensuring it is discoverable by Google and other search engines. But there are many more actions that can be taken to ensure your traffic continues to grow.

Watch this short video to learn more about what activities we undertake in our Concierge subscription. Consider upgrading to our Concierge Package subscription to further optimize your website and keep your traffic growing.  To learn more about other SEO growth tactics, review Kody’s webinar “The Beginners Guide to SEO”. or visit the SEO section of our Help Centre

Check out all our training docs in our Help Centre.

Refresh – Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit dancesites.co/refresh to learn more.

To update your credit card details or direct debit visit www.lightningsites.com/update-card

We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.

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