Customer Support is available Monday – Friday 9am to 5pm (Brisbane Australia AEST). After hours support is limited and available for website emergencies only. Submit a Priority Request in our Customer Portal below and we will attend to it as soon as we can. Submit your request using the button below.
Schedule A Call
Book A Time With One Of Our Super-Star Customer Support Champions
Click on the person you would like to schedule a call with below. If you have an urgent escalation that needs special attention please book in with Aileen our team leader here.
This Month's Customer Service Requests Results
1
Client Satisfaction
1
Average Response Time
1
Current Customer Requests
Some Recent Love
We Love Getting Ratings Like This Every Day
We encourage all our clients to provide us with feedback on their requests (even if it’s poor). This way we can always be improving our service to you.
Frequently Asked Questions
You Have Questions? We Got Answers!
Take a look at the common questions we get asked below. Or hit us up on Live Chat so we can help you get the answers you are looking for.
Common Support Questions?
So you’re ready for your 24 month website refresh?
What does my subscription include?
Search Engine Optimization
Can you teach me how to use my website?
Is there a training manual that I can refer to?
Where can I update my credit card?
Where can I see my contract terms?
What other services do you provide?
Common Support Questions?
Find the answers to our most Frequently Asked Customer Support Questions here in our Dance Sites Training Centre
including:
So you’re ready for your 24 month website refresh?
Website design is constantly evolving that’s why we include a 24 month refresh for all of our customers. 25% of all the subscriptions you’ve paid go towards refreshing and updating your website. If you have been with us for 24 months and want to book your refresh visit lightningsites.com/refresh to learn more.
What does my subscription include?
Lightning Sites is a subscription based service with three different levels of support available. Review subscription options and inclusions to decide what level is best for you at Dance Sites Subscription pricing Upgrade or downgrade your subscription at https://www.dancesites.co/subscription-change-request/
*Please note Concierge Subscription requires a minimum term of 6 months.
Search Engine Optimization
When your website goes live, basic SEO has been performed on your site. This includes mobile and load speed optimization, setting up your meta tags, and ensuring it is discoverable by Google and other search engines. But there are many more actions that can be taken to ensure your traffic continues to grow. You can find helpful links regarding Search Engine Optimisation here in our Dance Sites Training Centre Search Engine Optimisation
Consider upgrading to our Concierge Package subscription to further optimize your website and keep your traffic growing. Watch this short video to learn more about what activities we include in this SEO activities we do under Concierge. To learn more about SEO growth tactics, review Kody’s webinar “The Beginners Guide to SEO”.
Can you teach me how to use my website?
We hold regular webinar tutorials on how to make simple edits to your website. Register to join us or access past recordings by visiting our lightningsites.com/events
Is there a training manual that I can refer to?
Check out all our training docs in our Dance Sites Help Centre.
Where can I update my credit card?
To update your credit card details or direct debit visit www.dancesites.co/update-card
Where can I see my contract terms?
We are a subscription based service, committed to providing ongoing support for you and your team and your organisation’s website. View our Terms of Service here.
What other services do you provide?
Lightning Sites can assist you with graphic and logo design, google suite, copywriting services, email marketing and sales automation (Studio Success) and more. Check out all of our services by viewing our ‘Other services’ here. Book a call with JP below to discuss our other services.
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